An Unfortunate Incident

Lily was very excited. Her 1000-piece jigsaw puzzle was almost complete. She easily fit the final pieces into the puzzle. She had taken two weeks to complete the puzzle and she proud of her work. As she stared at the puzzle on the dining table,she heard her mother call to her. Her mother announced that dinner was almost ready. She asked Lily to remove her puzzle and set the table for dinner. Lily was about to remove the puzzle when the phone rang. It was her classmate Judy. Lily could not wait to gloat about her newly-completed puzzle. She decided that dinner could wait for a few more minutes and proceeded to chat with her friend for fifteen minutes. Meanwhile her mother had emerged from the kitchen with a pot of hot soup. She was aghast to find the dinner table still in a mess,while Lily chatted happily on the phone. She turned to scold Lily but she accidentally knocked into the chair. The soup spileed over,directly onto the jigsaw puzzle. Lily came running the moment she heard her mothers angry voice but it was too late. The soup had ruined a good portion of the jigsaw puzzle. Lily burst into tears at the sight of the damaged puzzle. She regretted not listening to her mother and realised her mistake,but the damage had already been done. When Lily related the incident to me, I was saddened that my friends hard work had gone to waste. If I had been in her place, I would have placed the puzzle in a safe place before leaving the table. I would also have finished my chores before attending to the phone call.

Case study #2 Example | Topics and Well Written Essays - 750 words

#2 - Case Study Example While this is so, there are those companies that show very little concern about what customers think about the services that they get and this can turn out to be very damaging to not only the reputation of the firm but also the income the firm generates. This paper will be looking at the two companies with both extremes in customer service- Amazon with the best and AT&T with the worst. The paper will also state a recommendation for each company that can help improve their customer service. Amazon has been voted the company with the best customer service the second time in a row. There are particular reasons why the company stands out in its customer satisfaction record. Those who have had to return items they had bought from Amazon agree that indeed the customer service of the company is commendable. Jeff Bezos, the founder of the company, is among the most passionate people when it comes to the satisfaction of the customer. Bezos’ is known for the use of his infamous "empty chair" in all boardroom meetings. Bezos asks that a chair be left empty as that is the spot for the customer. The use of the empty chair reminds the other panel members that the boss in the company is actually the customer and should be considered whenever developing any policies for the business. It is this culture of being customer minded that makes everyone in the firm be willing to serve the customers with high regard. Other than this, Amazon demands that every manager and other employees learn how to interact with the customer so that the entire firm is as customer-centric as possible. Bezos is quoted saying that every member of staff, including himself, has to be able to work at a call center. To make this possible, the CEO has every employee get in touch with the customers even if it is for a few days only. Amazon knows that understanding how the customers view, use, and talk about the products they sell is significant to a business and thus lets every member of

Optical Fibre Communications Essay Example | Topics and Well Written Essays - 1750 words - 3

Optical Fibre Communications - Essay Example You may use all of the allocated section numbers, or fewer. However, you are forbidden from entering any extra section numbers. You are permitted to have up to four figures in this report. They can only appear in the Design or Results sections. Each figure has been allocated a number. You must provide a title(s) and page number(s) in the space below. When you draw a figure, it must have below it the figure number and a title that matches the one entered here (see below). Photographic images are not permitted and will be ignored for marking purposes. You are permitted to have up to three tables in this report. They can only appear in the Design or Results sections. Each table has been allocated a number. You must provide a title(s) and page number(s) in the space below. When you draw a table, it must have below it the table number and a title that matches the one entered here. For example: Write your Introduction in the space provided. Use only this space – any inserted sheets will be ignored for marking purposes. The Introduction should cover relevant background information that will help in the understanding of the report, but which cannot be included in the other sections. The construction of optical fibres consists of three parts, a core made from a transparent material with a refractive index n1. A layer of cladding made from a transparent material that has a lower refractive index n2 then the core surrounds the core. The cladding adds support to the core structure and reduces the radiation loss to the atmosphere. The final part of the fibre consists of a polymer coating that protects the glass layers from damage. The combination of these three components leads to a dielectric wave-guide that allows light to pass through the It is important to understand how light rays propagate through an optical fibre. With the construction of the fibre having two transparent inner sections with the core having a higher refractive index. When